Turn Quality Theory into Real-World Skill in One Day

Hands-on, in-person training that give your team tools they can use the very next shift.

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Introduction to Quality Management Systems
This 1-day course provides the ‘big picture’ purpose and structure of a quality management system focusing on key principles of quality management.  

  • ISO 9001:2015 Quality Management Principles 

  • Voice of the Customer 

  • Customer Focused Perspective 

  • Process Development and Evaluation 

  • Improving Employee Engagement 

  • Leadership-Organizational Planning and Engagement 

  • Evidence-Based Decision Making 

Topics:

  • Identifying Key Products & Services 

  • Metrics  

  • Systems Thinking 

  • Risk Management 

  • Continuous Improvement 

  • Problem Resolution/Root Cause Analysis  

  • QMS conceptual model 

  • Managers and Supervisors unfamiliar with quality management principles and concepts

  • Quality professionals early in their career 

Students:  

5 Step Problem Resolution. 
RQS tailored process for problem resolution. This is a 2-day course that includes the core elements of the RQS problem resolution process.

  • Identifying Problems 

  • Controlling Problems

  • Understanding Your Problems 

  • Correcting Problems 

  • Validating Corrective Action Effectiveness 

Topics:

  • Managers and Supervisors unfamiliar with problem resolution 

  • Quality professionals early in their career 

Students:  

Risk Management. 
This 4-hour course provides perspectives and techniques to assess and control or mitigate internal and external risks facing your organization.   

  • Risk Management Principles (ISO 31000) 

  • Types of Risk 

  • Risk Management and Systems Thinking 

  • Identify Risks 

  • Assess Risks Make

Topics:

  • Risk Decision 

  • Control or Mitigate Risk 

  • Time Critical Risk Management 

  • Risk Management Tools 

  • Managers 

  • Planners/Schedulers 

Students:  

 Process Evaluation and Improvement. 
This 1-day course focuses on steps to better understand your organizational process as well as introducing methods to support continuous improvement.  

Topics:

  • Process Development and Evaluation  

  • Process Improvement/LEAN Techniques and Tools   

  • Managers/Supervisors 

  • Quality professionals  

Students:  

Metrics Development.
This 1-day course will provide instruction and activities to help your organization develop effective key performance and behavior indicator (KPI/KBI) metrics to drive evidence-based decision making.  

  • Understand your key products and services for your customer 

  • Development/understand processes involved in products/services 

  • Identify critical points in your processes to monitor 

  • Develop metrics to track health of your key processes and services 

  • Development of tripwires and control levels 

  • Analyze your data and present in a way that supports effective decision making 

Topics:

  • Managers/Supervisors 

  • Quality professionals 

Students:  

Self-Assessment and Internal Auditing.
This 1-day course will provide instruction and activities to help your organization assess overall health and conduct internal audits.  

  • Develop and align organizational mission and vision to the customer 

  • Develop and use of key metrics 

  • Track and trend performance 

  • Develop and maintain an internal audit program 

  • Develop internal auditors 

Topics:

  • Managers/Supervisors 

  • Quality professionals  

Students:  

 FAQs

  • Our courses are built for frontline supervisors, quality leaders, and managers who want practical tools they can apply immediately. Newcomers learn proven methods, and seasoned professionals sharpen their approach with fresh perspectives.

  • No. Each class starts with clear context and real-world examples, then moves at a pace that keeps both beginners and veterans engaged. Foundational terms are explained in plain language before we dive into hands-on practice.

  • Yes. Before every session we conduct a discovery call to collect your examples, terminology, and pain points. Those details are woven into case studies and exercises, so participants work on challenges that feel familiar

  • Training is delivered in person at your facility or, if you prefer, at a convenient off-site venue nearby. Keeping the class close to your day-to-day environment makes practice scenarios feel authentic and saves travel time.

  • For maximum interaction we recommend no more than 20 participants. Larger groups can be accommodated by breaking into parallel teams or adding co-facilitators.

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